Contact This Editorial Site
How to reach the editors of this independent review resource, and where each kind of question properly belongs.
Go to the partner nowWhat This Page Covers
This page explains how to reach the people who write and maintain this site. It covers corrections, complaints about our own content, press questions, and requests to reuse or link to material. It also sets out what we cannot help with and where readers should go instead.
This site is an independent editorial resource that reviews one broker for readers in Australia. We are not that broker. We are not affiliated with it, we do not hold client money, and we do not open accounts, take deposits, or give financial advice. Nothing on this page or anywhere on the site should be read as a personal recommendation.
Because of that separation, the fastest route for most problems is not us. A question about an account exists between the account holder and the broker, and only the broker can see the records and act on them. Our role is to review, describe, and correct what we publish.
Complaints About Our Content
If you believe something we have published is inaccurate, out of date, or unfair, tell us. Use the contact form on this site and put the page name, the sentence or claim you dispute, and the reason in the message. If you have a public document that supports your view, mention it; we will ask if we need a copy.
We treat a complaint about our own work as an editorial matter, not a customer service ticket. An editor reads it, checks the source material behind the claim, and decides whether to correct, clarify, or leave the text as written. Where we change something substantive, we note the change on the page so readers can see what moved.
We aim to acknowledge complaints about our content within five working days and to give a substantive answer within fifteen working days. Investigations that need documents from third parties can take longer, and we will say so rather than let the matter sit silent. Disagreement with our judgement is allowed; we will explain our reasoning either way.
The Broker's Own Support
Questions about an account, a deposit or withdrawal, an order, a fee charged to you, identity checks, platform access, or the terms you agreed to are for the broker, not for us. We cannot see your account and have no way to escalate a case inside the firm.
The broker publishes its own support channels on its website, including a contact form, a help section, and complaint procedures. Use those routes, and use the complaint path the firm itself sets out if a support answer does not resolve the matter. In Australia, unresolved disputes with a financial firm may also go to the external dispute resolution body that covers it; the firm's own documents name that body, and those documents are the reliable source.
We do not forward messages to the broker, and we do not act as an intermediary. Sending an account problem here delays it. We also will not comment on the status of an individual case.
What The Editors Answer
We answer questions about our own work. That includes how a review was researched, which public documents we relied on, when a page was last checked, why a particular factor is weighted as it is, and whether a stated fact is still current. We also take corrections, requests to clarify a passage, and notices that a link or figure has gone stale.
We answer press questions about our editorial method and about the scope of our coverage. We consider requests to cite or republish short extracts, subject to attribution and to the limits we set out in reply. We do not trade coverage, and we do not accept payment to alter a review.
We do not answer questions about the broker's products, pricing, eligibility, or account decisions, and we do not give general or personal financial advice. We do not verify whether a particular product suits a particular reader. Those questions belong with the firm or with an adviser the reader chooses.
Press And Partnership Enquiries
Journalists and researchers should use the contact form on this site and state the outlet, the deadline, and the specific point they need. We reply to press enquiries within three working days where we can. We will confirm facts about our own editorial process and point to public sources, and we will decline comment where a question strays into advice or into another firm's affairs.
Partnership requests are read, but the range we accept is narrow. We do not sell reviews, rankings, or placements, and we do not enter arrangements that would compromise editorial independence. Commercial messages that assume otherwise will not get a substantive reply.
Response times across all routes are targets, not guarantees. Routine editorial replies usually go out within five working days; press within three; corrections within the periods stated above. If a matter is urgent, say so in the first line and explain why, and an editor will triage it accordingly.
